The links below should help you with any queries and questions you have regarding Knights - Plant and Life. We endeavour to provide a safe, secure and enjoyable shopping experience, Should you have any comments about our site or service please e-mail us at enquiries@plantandlife.com and we will reply within 2 working days.

CONTACT
All Enquiries::
You can e-mail us: enquires@plantandlife.com for all general enquires and correspondence. For all comments regarding our site or service, good or bad, we enjoy feedback from anyone willing to give it. Email delivery@plantandlife.com to query the whereabouts of your order and or questions related to delivery.
In all cases please include an order number if you have one as it help us to deal with your enquiry more efficiently.

ABOUT THE SITE
www.knightsgardencentre.com and www.plantandlife.co.uk is owned and operated by C.J. Knight and sons limited
You do not need to register to browse or buy from our site. The information you store will be stored securely on our server and will not be passed, sold and rented to a third party. See our Privacy Policy and Site Policy for more info.
The fastest and most secure way to order is online using the website and secure payment system provided.

Knights - Plant and Life accept the following card

• Mastercard
• Visa
• Maestro
• Delta
• Solo

Unfortunately we are unable to accept Diners, Amex or JCB at this time

STOCK AVAILABILITY
If a product is not showing on the site we do not have it in stock at that time. It is definitely worth checking back as we do reorder certain lines and returned products are coming back in stock all the time. If you cannot see a product or item you require, or have recommendation of products or brands you think we should stock then please e-mail us or call and we will do our best.

PRICING AND PROMOTIONS
What you see is what you pay. There are no hidden costs, taxes or charges and the price shown is what you will pay for the goods. Delivery costs are charged as published.
Knights - Plant and Life value your custom and from time to time we may contact you with information regarding special offers and promotions.
Knights - Plant and Life are unable to advise in advance of any sale or promotion and reserve the right to issue a refund or reimbursement for the difference once you place an order for goods that may go on sale for less at a later date.

PRIVACY
Knights - Plant and Life collects and uses information from users of its websites and subscription services. Data is collected lawfully and in accordance with the Data Protection Act 1998. By using this website or service you consent to this collection and use of information.
The information you enter will only be used to improve our products and services to you, and will not be passed, sold or rented to any third party, other than in the form of aggregate statistical information that contains no personally identifying information. Knights - Plant and Life may pass this information to advertising research and marketing agencies in order to help us further improve our services. E.g. we may pass on that 60% of our customers are female.

SITE SECURITY
Knights - Plant and Life take security very seriously. Knights - Plant and Life utilise recognised, industry standard systems and software to ensure your transaction is completed safely and securely.
When you begin the checkout process the site and pages will become secure. This will be apparent by the URL prefix changing from http:// to https:// indicating the page is secure. Also a padlock will appear in the bottom right of the screen. If you click on this or the SSL logo in the checkout area or below, you can view our SSL certificate.
A Secure Socket Layer (SSL) certificate is a piece of software that verifies the page you are entering your detail into is owned by Knights - Plant and Life, and that the information is then encrypted, sent and only decrypted by our server in order to process the transaction.
SSL technology and 128 bit encryption ensures three important things: Privacy, Authentication and Message Integrity.

COMMENTS AND COMPLAINTS
Please let us know when we do something right or you want to have your say - this site is built and run for you and if we're missing something then let us know. In the unlikely event that you are dissatisfied in any way please e-mail comment@plantandlife.com. All complaints are dealt with very seriously and we endeavour to respond and if possible resolve all complaints within 2 working days.

TERMS AND CONDITIONS
We are here to make your life easy and offer top quality products at competitive prices. We aim to make the Knights - Plant and Life shopping experience as smooth and secure as possible. Help us to help you, by reading the T and C's so we don't fall out... most of what's here is on the relevant pages within the rest of the site. This simply consolidates it.
Nothing contained within these clauses affects your statutory rights in anyway.
Purchasing from www.knightsgardencentres.com means that you agree to the Terms and Conditions.
You, your - refers to any person purchasing from the website maintained by the company C.J. KNIGHT AND SONS LIMITED.
We, us and our - refers to the company C.J. KNIGHT AND SONS LIMITED.
Goods, item(s) - refers to any product or article purchased from the company C.J. KNIGHT AND SONS LIMITED and acknowledged as purchased by us, and you in the form of a receipt.
  1. Upon receipt of order and clearance of payment your goods will be dispatched as outlined in delivery options. If for any reasons goods can not be dispatched you will be informed within 2 working days.
  2. All goods are inspected for faults before leaving our stores. However, if upon receipt of goods any item is faulty, we will gladly replace it free of charge, provided we are notified within 7 working days after receipt of goods. Simply follow the returns procedure as outlined and return all faulty goods within 14 days after receipt of goods. All returns are the responsibility of customer and we recommend you send all returned goods via traceable means e.g. Recorded Delivery. All goods must be returned for us to inspect if a refund is to be given. Please only return the faulty item(s) and not the whole delivery as this will not be accepted and you will be charged for re-delivery.
  3. All orders that are cancelled must be unopened and in the original packaging. If the order has not been dispatched a full refund will be given. If the order has been dispatched then a full refund will be given once we have receipt the goods.

COPYRIGHT
No part of this site may be reproduced, stored in form of retrieval system, or transmitted in any form or by any means, mechanical, electronic or otherwise without specific written consent and confirmation of publisher.

All rights reserved Copyright company C.J. KNIGHT AND SONS LIMITED. 2007